FAQ

IT asset disposition (ITAD) refers to the compliant process of managing end-of-life IT equipment. This equipment can include hardware, software, and mobile devices. The aim of ITAD is to ensure complete data destruction, maximise resource recovery through reuse or recycling, and minimise environmental impact. When implemented correctly, ITAD plays a critical role in protecting organisations from data breaches, compliance failures, and reputational damage.

ITAD can involve data erasure, physical destruction, redeployment, remarketing, and responsible recycling. The right approach depends on data sensitivity, asset condition, and sustainability goals.

Gigacycle hold a range of certificates and licences to provide ITAD services to our customers. ISO 9001, ISO 14001, ISO 27001, Cyber Essentials, ICO registration and all required Environment Agency Permits & Licenses. We operate in line with GDPR, WEEE regulations, and recognised industry standards.

We provide ITAD services to clients on a national basis. Our processing facility is based in Manchester and all equipment is returned and booked into our secure facility same day.

Gigacycle operates its own fleet of secure logistics vehicles secured by GPS tracking, CCTV and are alarmed/immobilised. Our collection vehicles are solid sided, and all have solid bulkheads. Every vehicle has stationary alerts enabled and live GPS tracking and statistics capability.

All drivers are employed by Gigacycle, and we do not utilise subcontractors to perform collections. All equipment is returned to our secure facility same day.

Gigacycle operate a secure processing facility based in Irlam, Manchester. We are based in a secure gated compound and maintain our own CCTV system which operates internally and externally. Gigacycle do not utilise or operate any storage hubs.

Our clients range from large corporates to small family run businesses. We have large contracts in place with various NHS Trusts, large Government organisations and Higher Education.

Gigacycle have the facilities and experience to manage your IT disposal requirements. We promise to give you a hassle-free recycling service.

Gigacycle are an approved supplier on several large national frameworks and services can be arranged via these frameworks. We would be happy to discuss this viable route to market with you.

Gigacycle have a flexible pricing model for our clients depending on specific requirements. Costs will be based on a variety of factors such as collection location, quantity, item types, equipment specification and sanitisation methods utilised. Onsite & offsite destruction services would also be reviewed. Gigacycle provide services to many clients on a free of charge basis.

All assets are tracked throughout the ITAD process using Gigacycle’s secure client portal. You’ll have access to detailed, real-time reports showing asset IDs, serial numbers, data destruction or erasure status, and final outcomes.

The processing time can vary depending on the volume and type of IT assets involved. A member of our customer service team can advise on the timescales from point of collection right the way through to the generation of all the disposal reports we provide.

It’s simple to get started. Just contact our team via the contact form or call our number to discuss your specific requirements. We’ll recommend the most suitable data erasure solution and arrange collection or on-site services at a time that works for you.

To book a collection please contact us on 0800 024 2476, or via our book a collection page

Data destruction is critical to ensure sensitive information held on redundant IT assets doesn’t fall into the wrong hands. It is important to select a fully accredited ITAD partner as your company data processor in accordance with GDPR. Gigacycle will only re-use items that have been fully data sanitised with all data destruction certification provided to our clients.

Data can be destroyed either on-site or off-site, depending on your requirements. Most clients prefer to have all equipment collected and all data processing to be completed at our secure facility. Should you require an on-site media destruction service this is something that we can arrange.

Yes. We provide Certificates of Data Destruction or Data Erasure as standard. These confirm the method used, date, and asset details, helping support GDPR compliance and audit requirements. Any data bearing component that fails our data erasure methods are removed from devices and destroyed.

Gigacycle will only utilise approved software suites that have gained approval by NCSC or are ADISA claims tested. By using a combination of these approved methods, we can guarantee that all data has been sanitised successfully with certificates provided.

Any component that fails our data erasure process is removed from the host device and destroyed. Our industrial shredders support different security levels, including 20mm – 6mm, and 6mm CPNI-approved shredding, so you can be confident your data is destroyed. The same equipment is utilised for on-site destruction or destruction at our secure facility.

The primary aim will be to render equipment in a condition suitable for resale into secondary markets however this can only be considered once all data is fully sanitised.

Equipment not suitable for re use will be dismantled for the recycling of recoverable materials. This process creates no streams to landfill, in accordance with Gigacycle’s environmental policy.

Gigacycle acknowledges its responsibility for environmental protection and recognises that its activities have the potential for both positive and negative impacts upon the environment. Gigacycle is at heart the end of lifecycle partner for many organisations across the UK. As part of this sustainability and recycling is one of our core elements.

Gigacycle are fully compliant with the WEEE directive. The service delivered to our clients will ensure on-going compliance with the requirements of UK waste regulations and any guidance issued by the Environment Agency for the disposal of redundant IT and electrical equipment.

Gigacycle hold all required permits and licences and are UKAS accredited to IS014001 Environmental Management standards. We are audited annually as part of ISO14001 and have a 0% landfill policy.

Our 0% landfill policy means no IT assets we process are sent to landfill. Equipment is reused, refurbished, remarketed, or responsibly recycled to minimise waste and maximise sustainability

Our sustainability reporting feature allows you to view a breakdown of equipment reused or recycled including a full overview with weights. Using our impact dashboard, you can see your overall carbon footprint. This environmental reporting allows you to see what a positive impact recycling and reusing your assets via Gigacycle makes.

Gigacycle will be accountable for continuous development and execution of our Carbon Net Zero Plan, and actively seek to develop our company policies, and practices to promote the battle against climate change.

A copy of our carbon reduction plan evidencing our commitment to net zero by 2050 is attached and can also be found here –
https://www.gigacycle.co.uk/accred/Gigacycle%20Carbon%20Reduction%20Plan%20V1.pdf