ICO fines two firms for over one million nuisance calls made to TPS subscribers

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ICO fines two firms for over one million nuisance calls made to TPS subscribers

The Information Commissioner’s Office (ICO) has fined two companies that made nearly 1.73 million direct marketing phone calls to people registered with the Telephone Preference Service (TPS).

It is against the law to make marketing calls to numbers that have been registered with the TPS for more than 28 days, unless people have provided consent.

DM Design Bedrooms Ltd based in Cumbernauld, Glasgow has been fined £160,000

During that period, the TPS and the ICO received 99 complaints, including:

“Having told this company before that I do not want to receive calls from them, it is concerning that they just ignore this and continue to harass people.”

In a separate ICO investigation, Solartech North East Ltd based in Middlesbrough was fined £90,000

The ICO also found that Solartech did not screen its calls against the TPS list and has not signed up to use the service, despite claiming it did so. Solartech also purchased third party data without undertaking any sufficient due diligence.

Enforcement notices have been issued to both DM Design Bedrooms Ltd

Andy Curry, ICO Group Enforcement Manager, said:

“Making marketing calls to people who are registered with the TPS is completely unacceptable, and we will take robust enforcement action against firms that are contacting people without their consent.

“We appreciate the public’s help by reporting nuisance calls to the ICO. In the case of DM Design, the 99 people who complained led to us uncovering a huge nuisance call campaign which was breaking the law.”

The advice for people who receive nuisance marketing calls, emails and texts is to ask the company to remove their details from their lists, read the small print and be careful about ticking boxes which could give them consent to contact you.

People can also report cold calls or texts – that either played a recorded voice or were from a real person – to the ICO. We will use the information you provide to help us investigate and take action against those responsible.

Notes to Editors

  1. The Information Commissioner’s Office (ICO) upholds information rights in the public interest, promoting openness by public bodies and data privacy for individuals.
  1. The ICO has specific responsibilities set out in the Data Protection Act 2018, the General Data Protection Regulation (GDPR), the Freedom of Information Act 2000, Environmental Information Regulations 2004 and Privacy and Electronic Communications Regulations 2003.
  1. The Privacy and Electronic Communications Regulations (PECR) give people specific privacy rights in relation to electronic communications. There are specific rules on:
  • marketing calls, emails, texts and faxes;
  • cookies (and similar technologies);
  • keeping communications services secure; and
  • customer privacy as regards traffic and location data, itemised billing, line identification, and directory listings.

The ICO aims to help organisations comply with PECR and promote good practice by offering advice and guidance. The ICO will take enforcement action against organisations that persistently ignore their obligations.

  1. The ICO has the power under PECR to impose a monetary penalty on a data controller of up to £500,000.
  1. Civil Monetary Penalties (CMPs) are subject to a right of appeal to the (First-tier Tribunal) General Regulatory Chamber against the imposition of the monetary penalty and/or the amount of the penalty specified in the monetary penalty notice.
  1. Any monetary penalty is paid into the Treasury’s Consolidated Fund and is not kept by the ICO.
  1. To report a concern to the ICO, visit ico.org.uk/concerns.

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