This Privacy Policy explains how we collect, use, store, protect, and disclose personal data when you use our Website or services, and outlines your rights under applicable data protection laws, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.
By accessing or using our Website or services, you acknowledge that you have read and understood this Privacy Policy.
Who We Are (Data Controller)
GIGACYCLE LTD is the data controller responsible for your personal data.
Company details:
GIGACYCLE LTD
Company No. 085975770
Unit D2, Gilchrist Road
Irlam, Manchester
England, M44 5AY
We are committed to protecting your privacy and handling personal data lawfully, fairly, and transparently.
Information We Collect
We may collect and process the following categories of personal data:
a. Personal Data You Provide Directly
- Name
- Email address
- Telephone number
- Postal address
- Company name and job title (where provided)
- Any other information you submit via forms, email, or telephone
This includes data submitted through contact forms, booking or collection requests, enquiries, and other Website forms.
b. Automatically Collected Information
When you visit our Website, we may automatically collect:
- IP address
- Browser type and version
- Device and operating system information
- Pages visited, time spent on the Website, and referring URLs
This data is collected using cookies and similar technologies.
How We Use Your Information
We use personal data for the following purposes:
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- To provide, operate, and manage our services
- To respond to enquiries and fulfil requests
- To process bookings, collections, and service arrangements
- To improve Website performance and user experience
- To send marketing communications where consent has been given
- To comply with legal, regulatory, and contractual obligations
- To protect our business, Website, and legal rights
Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases to process personal data:
- Consent – where you have explicitly agreed (e.g. marketing communications, non-essential cookies)
- Contractual necessity – where processing is required to provide services or respond to requests
- Legal obligation – where we must comply with applicable laws and regulations
- Legitimate interests – where processing is necessary for business operations and does not override your rights
Cookies and Tracking Technologies
We use cookies and similar technologies to ensure the Website functions correctly, analyse traffic, and improve user experience.
Cookies may include:
- Strictly necessary cookies – essential for Website functionality
- Analytics/performance cookies – help us understand how visitors use the Website
- Functionality cookies – remember user preferences
Where required by law, non-essential cookies are only placed after you provide consent via our cookie banner or preference tool.
You can manage or withdraw cookie consent at any time through your browser settings or our cookie management tool.
For more detailed information, please refer to our Cookies Policy available on the Website.
Sharing and Disclosure of Information
We may share personal data with:
- Trusted third-party service providers who support our Website, IT systems, analytics, or service delivery
- Professional advisers (e.g. legal, compliance, or auditing services)
- Regulatory or law enforcement authorities where required by law
All third parties are required to process data securely and in accordance with UK GDPR.
We do not sell personal data to third parties.
Third-Party Links
Our Website may contain links to internal pages and third-party websites, including industry organisations and external resources.
We are not responsible for the content or privacy practices of third-party websites. We encourage users to review the privacy policies of any external sites they visit.
International Data Transfers
Personal data may be stored or processed outside the UK where necessary.
Where international transfers occur, we ensure appropriate safeguards are in place, such as:
- UK adequacy regulations, or
- Standard contractual clauses approved under UK GDPR
Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure.
These measures include secure systems, access controls, staff training, and secure data handling procedures.
While we take reasonable steps to protect personal data, no internet transmission is completely secure.
Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, including legal, regulatory, and operational requirements.
Retention periods vary depending on the type of data and purpose of processing. When data is no longer required, it is securely deleted, anonymised, or destroyed in accordance with our data retention policies.
Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete data
- Request erasure of personal data (where applicable)
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent at any time (where processing is based on consent)
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk
To exercise your rights, please contact us using the details below.
Marketing Communications
We will only send marketing communications where you have opted in or where permitted by law.
You may unsubscribe at any time by using the link in our emails or by contacting us directly.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements or business practices.
The latest version will always be published on:
https://www.gigacycle.co.uk/privacy-policy/
Contact Us
If you have any questions about this Privacy Policy or how we handle personal data, please contact:
GIGACYCLE LTD
Unit D2, Gilchrist Road
Irlam, Manchester
England, M44 5AY
Email: [email protected] (recommended – or your chosen privacy inbox)
Website: https://www.gigacycle.co.uk/privacy-policy/